Comparison

Gorgias vs Eskra.

Name: Eskra
Brand: Eskra

Gorgias is a helpdesk for online stores, priced by the ticket. Eskra is a mailbox that writes the replies with you.

Both are built for online stores. They work differently.

Gorgias

A helpdesk for ecommerce teams

Gorgias brings email, chat, social, SMS and voice into one helpdesk, with the Shopify order beside each ticket and actions like refunds and cancellations from there. Its AI Agent can answer customers on its own. You pay by the number of tickets each month.

The approach: Run all of a store's support in one place.

Eskra

A mailbox with AI built in

Eskra is where you read, reply, compose and switch between your email accounts. Ask for a draft and it writes the reply in your voice, with the customer's Shopify order, your sheets, parcel tracking and the web to hand. You read it and send it.

The approach: Make writing each reply faster. The AI helps, you send.

Key difference Gorgias is strongest for a store with a support team working many channels. Eskra is strongest when your customers email you: it works in your own mailbox, drafts with the customer's Shopify order, and costs the same however many emails you answer.

What it looks like.

Gorgias

Every email is a ticket, with views, macros, tags and AI Agent queues for a support team.

Eskra

Your inbox. Open an email, add a note if you like, Draft reply, read it, send.

Pricing.

Gorgias

Eskra

Free

7-day trial only

3 AI drafts a day, forever, no card needed

Small store

$10/mo

Starter, monthly only. 50 tickets a month, 3 users

$49/mo

Pro, or $444/year. 1 user, unlimited AI drafts and email accounts

Growing

$50/mo

Basic, billed yearly ($60 monthly). 300 tickets a month, then $0.40 each. Pro is $300 for 2,000 tickets

$99/mo

Teams, or $768/year. Up to 5 people, no limit on emails

AI Agent is added to each plan by default as a monthly allowance of automated answers ($27 a month for 30 on Basic), then $1.50 each. Each one also counts as a ticket.

Included. Every plan has every feature.

What a year costs, by how many customer emails you answer

Gorgias billed yearly, without AI Agent. A ticket is one conversation, however many replies it takes. Gorgias has unlimited users from Basic up; Eskra Teams is up to 5 people.

Gorgias Basic, 300 a month$50 × 12 months

$600/yr

Gorgias Basic, 600 a month($50 + 300 extra tickets × $0.40) × 12 months

$2,040/yr

Gorgias Pro, 2,000 a month$300 × 12 months

$3,600/yr

Eskra Teams, any numberUp to 5 people, AI drafts included

$768/yr

With AI Agent left on, as the pricing page sets it, Basic is $77 a month and Pro $471. Gorgias prices from its pricing page, October 2026. Cancelling Eskra takes two clicks in your settings.

Feature by feature.

Channels

Gorgias

Email, chat, Instagram and Facebook comments and messages, WhatsApp, and SMS and voice as paid add-ons, all as tickets in one helpdesk.

Eskra

Email only.

Email accounts

Gorgias

Connect Gmail or Outlook, or forward your support address. Each email becomes a ticket, answered in Gorgias.

Eskra

Gmail, Outlook or any IMAP account, as many as you like. Replies go from your own mailbox and land in your Sent folder.

Shopify

Gorgias

Its strength: the customer's orders beside each ticket, with refunds, cancellations and order edits from there, and macros that fill in order details.

Eskra

Matches each email to the customer's Shopify orders and writes them into the draft, with tracking and stock. It reads orders and doesn't change them. Google Sheets and Excel Online too.

Gorgias

AI Agent answers customers on its own and can act on orders, charged per automated answer. Your team replies with macros and rules.

Eskra

Drafts the reply when you ask, learns from how you reply and edit, and remembers what your notes say about your business. Included on every plan.

Setup

Gorgias

Connect your store and channels, then set up macros, rules and what AI Agent can answer. More to set up, and more it can do.

Eskra

Connect your inbox and store, answer a short setup about your business, and start.

Human control

Gorgias

Your team replies. Turn on AI Agent and it answers customers without a person.

Eskra

Never sends on its own. Every draft is read and sent by a person.

Privacy.

Gorgias

Conversations are stored in Gorgias as tickets, your store's support record. It holds SOC 2 Type II.

Eskra

Your emails stay in your own mailbox, and mailbox passwords and sign-in tokens are encrypted. To learn your style, Eskra keeps a few past replies with customer names, contact details and order numbers removed, and you can see and delete them. Drafts are written through OpenAI's API, which doesn't train on them. Deleting your account deletes your data.