Free
Comparison
Fyxer vs Eskra.
An honest comparison of features, pricing, and approach to AI email automation.
Different tools, different philosophies.
Fyxer
Automatic Email Assistant
Fyxer connects to your Gmail or Outlook and automatically sorts all your incoming emails into categories (To Respond, FYI, Marketing, Notification). Their AI reads your entire inbox to learn your writing style and auto-generates draft replies that appear in your inbox. They also include a meeting bot that joins your calls to transcribe and summarize.
The approach: Let AI handle the heavy lifting. Fyxer sorts everything, drafts everything, and you review what needs reviewing.
Eskra
Human-in-the-Loop Email Platform
Eskra is a dedicated web-based email client where you read your emails like normal. When you need AI assistance, you click to generate a draft—optionally adding context, notes, or instructions. The AI (your choice of ChatGPT, Gemini, Claude, or DeepSeek) creates a response based on your prompt. You review, edit, and send.
The approach: You stay in control. AI assists when you ask it to, not automatically. Only the emails you choose to use AI on are read by the AI.
Key difference — Fyxer automates everything and you review the results. Eskra lets you decide when to use AI and when to write yourself. With Fyxer, the AI reads all your emails to function. With Eskra, you control what the AI sees—and we never see your generated or sent emails.
The feature Fyxer doesn't have.
For e-commerce and customer service teams, this changes everything.
Google Sheets Integration
Live customer context,
right inside your inbox.
Eskra connects to Google Sheets and Excel files as live databases. When a customer emails, their entire history is already there.
1
Customer emails: "Where's my order?"
2
You open the email in Eskra
3
Their email matches a email in your Sheet
4
You see order history, tracking, everything
5
AI drafts with full context
Customer database
Purchase history, order details, shipping info, tracking numbers
Product inventory
When customers ask "is this in stock?" the AI knows your current inventory
Pricing sheets
Reference current pricing, discounts, seasonal promotions
Policy documents
FAQ responses, return policies, warranty info
Real-Time Research
Claude searches the web while it writes.
When you choose Claude as your AI model in Eskra, it can search the web for up-to-date information while drafting your response. Customer asks a tricky question about your return policy that recently changed? Claude can search your website for the current policy and draft an accurate response. Need to reference shipping times during holiday season? Claude can check current carrier delays and adjust the response accordingly.
This means your AI responses stay accurate even when information changes frequently—without you manually updating prompts or training data.
Pricing.
Fyxer
Eskra
7-day trial
Credit card required
Free forever
Starter
$30/mo
$25/mo
Professional
$50/mo
$20/mo
What you see is what you get.
With Eskra, there are no billing surprises. Choose our free plan (no credit card required) to try it out, or pay monthly. We make cancellation incredibly easy because we know how frustrating hidden cancellation processes can be—it's just two clicks in your settings to cancel your subscription or delete your account and all its data forever.
Multiple Fyxer users on Trustpilot report being charged hundreds of dollars immediately after their "free trial" ended, with one customer reporting a $900 charge after canceling. Some filed FTC complaints about unexpected billing.
AI makes mistakes.
That's the point.
AI misunderstands context, over-promises, gets facts wrong, and sometimes generates responses that sound right but aren't. This is especially dangerous for customer service emails where accuracy matters.
The problem
Auto-drafting without context.
Fyxer automatically generates draft replies for your emails. While convenient, users report issues:
- AI drafts that "sign me up for extra work" by over-committing
- Responses that are "confidently wrong" about details
- Robotic language that doesn't match their actual voice
- No way to add context before generation—AI guesses based on email history
"Drafts are no better than out-of-the-box ChatGPT responses—in fact, they're actually worse."
The solution
You decide. AI assists.
With Eskra, you read the email first, understand the context, then tell the AI what you need:
1.
Read the email
You see the full context, not just what AI extracted
2.
Add your instructions
"Apologize for the delay, offer 10% discount, confirm it ships Monday"
3.
Add specific notes
Include details the AI needs: order numbers, dates, specific policies
4.
Generate the draft
AI creates a response based on your instructions
5.
Review and edit
Catch any mistakes before they go out
6.
Send
With confidence that it's accurate
You get AI speed with human accuracy. For simple emails, write them yourself. For complex customer service responses where you need to reference order data, policies, or tracking info, use AI assistance with full context from Google Sheets.
Feature by feature.
Email Sorting
Fyxer
Automatic AI sorting into categories (To Respond, FYI, Marketing, Notification). This is Fyxer's flagship feature—AI reads all your emails and organizes them automatically.
Users consistently report important emails being miscategorized and hidden. One user said categorization "stopped working on weekends."
Eskra
No automatic sorting. You see all your emails in chronological order and organize them however you want. Nothing gets hidden or miscategorized by AI.
Google is rolling out Gemini AI features in Gmail that will sort and organize emails automatically for free.
AI Models
Fyxer
One proprietary AI model. Built from their executive assistant dataset. You can't switch models or significantly customize behavior.
Eskra
4 AI models to choose from: ChatGPT, Gemini, Claude, and DeepSeek. Customize each model's system prompts. Claude can do real-time web research.
Customer Data
Fyxer
HubSpot CRM integration (Professional plan $50/month only). No other CRM options. No ability to connect spreadsheets, databases, or custom data sources.
Eskra
Google Sheets & Excel integration on all plans (including free). Connect unlimited sheets as live databases. AI automatically looks up customer data, order history, tracking info, inventory levels. Works with 17Track API for real-time shipping updates.
Meetings
Fyxer
AI meeting bot included. Joins Zoom, Google Meet, and Teams calls to record and transcribe. Custom notetaker branding on Professional plan.
Reviews report meeting pages freezing, summaries only covering first 5 minutes, bot failing to join calls.
Eskra
No meeting features. We focus exclusively on email. Use dedicated tools like Fireflies, tl;dv, or Otter.ai if you need transcription. We'd rather do one thing exceptionally well.
Email Accounts
Fyxer
Gmail and Outlook only. 1 inbox on Starter ($30/month), multiple on Professional ($50/month). No support for other email providers.
Eskra
Any email provider: Gmail, Outlook, or any SMTP/IMAP account. 5 accounts on $25/month plan, up to 50 accounts on Enterprise plan.
What users report about Fyxer.
From Trustpilot, independent reviews, and testing.
"Charged $900 after free trial ended"
Multiple users report unexpected charges after signing up for the free trial. One customer reported a $900 charge after attempting to cancel. Some filed FTC complaints about billing practices.
"Important emails keep disappearing into wrong categories"
The most frequent complaint: urgent client emails sorted into "FYI," critical messages buried in spam folders, auto-categorization failing on weekends. One user switched to Superhuman after 6 months of categorization issues.
"AI drafts over-commit and get details wrong"
Users report drafts that promise deliverables they can't meet, get dates wrong, or are "confidently wrong" about facts. One user: "The AI would sign me up to do extra jobs I never agreed to."
"Customer support is AI responding to AI"
"Customer service is all AI until they really get you annoyed, then it sends you to a human who just repeats what the AI said." No ticket history for trial users.
"Suspiciously few real reviews"
Fyxer claims 180,000+ users but has only 3 reviews on G2 and zero presence on Product Hunt or Capterra. Trustpilot reviews jumped from under 200 to 472+ in 3 months. One user: "Reviews on their site and socials are clearly fake."
Which one is right for you?
Choose Fyxer if you
- Want AI to automatically sort all your emails (and trust it won't miscategorize important ones)
- Need a meeting transcription bot built into the same tool
- Prefer automation over control—let AI handle everything and review the results
- Only use Gmail or Outlook
- Use HubSpot CRM and want it connected ($50/month plan)
- Don't need custom database integrations
Choose Eskra if you
- Need accurate customer support responses with context from order data, tracking, and inventory
- Want control over when AI is used — simple emails you write, complex emails you use AI for
- Value accuracy over automation — review every AI draft before it goes out
- Use Google Sheets or Excel for customer data, products, pricing, policies
- Manage multiple email accounts — 5 accounts for $25/month vs. 1 for $30/month
- Want transparent pricing — no surprise charges, easy cancellation, genuine free tier
- Need flexibility — choose your AI model, customize prompts, train on your data
One more thing.
Google is rolling out Gemini AI features directly into Gmail. Soon, Gmail users will get automatic email sorting, categorization, and basic auto-drafted responses for free—built right into their inbox. This makes Fyxer's core features less unique and raises the question: why pay $30–50/month for auto-sorting when Gmail will do it free?
What Gmail won't do: connect to your Google Sheets for customer context, let you choose between multiple AI models, or give you control over when AI is used vs. when you write yourself. That's what Eskra provides.
Try Eskra free.
See the difference Google Sheets integration makes for customer support. Start with 3 emails/day forever, or upgrade to unlimited for $25/month.
Start FreeCancel anytime with 2 clicks · No hidden fees · 30-day money-back guarantee