1. Introduction

Welcome to Eskra ("we," "our," or "us"), a service operated by HI AI LIMITED. These Terms of Service ("Terms") govern your use of our website hiaireply.com and our AI-powered email assistance services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Acceptance of Terms

By creating an account, accessing, or using our Service, you:

• Acknowledge that you have read, understood, and agree to be bound by these Terms
• Represent that you are at least 16 years of age
• Confirm that you have the legal authority to enter into this agreement
• Agree to comply with all applicable laws and regulations

3. Description of Service

Eskra REPLY provides AI-powered email assistance services that help users generate professional email responses. Our Service includes:

• AI Email Generation: Automated assistance for creating email replies based on your content and preferences
• Google Sheets Integration: Optional connection to your Google Sheets to enhance AI responses with customer data
• Customization Tools: Settings and training features to personalize AI responses to your communication style
• Dashboard and Analytics: Tools to manage your account and track usage

4. Account Registration and Security

4.1 Account Creation

To use our Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account
• Ensuring your account information remains current and accurate

4.2 Account Termination

You may delete your account at any time through your dashboard settings or by visiting hiaireply.com/delete-data. Upon account deletion, all associated data will be permanently removed from our systems.

5. Subscription and Payment Terms

Our Service operates on a subscription basis with the following terms:

• Billing: Subscription fees are billed in advance on a recurring basis
• Payment Methods: We accept payment through our authorized payment processors
• Refunds: Refund policies are available upon request and evaluated on a case-by-case basis
• Price Changes: We may change subscription prices with advance notice to existing subscribers
• Cancellation: You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period

6. Acceptable Use and User Conduct

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal, harmful, or abusive purposes
• Generate spam, fraudulent, or misleading content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Upload or transmit malicious code, viruses, or harmful content
• Violate any applicable laws, regulations, or third-party rights
• Reverse engineer, decompile, or attempt to extract source code from our Service
• Use our Service to compete with us or develop competing products

7. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of HI AI LIMITED and its licensors. The Service is protected by copyright, trademark, and other laws. You agree not to reproduce, distribute, modify, or create derivative works of any part of the Service without our express written permission.

7.1 Your Content

You retain ownership of any content you provide to our Service. By using our Service, you grant us a limited, non-exclusive license to use your content solely for the purpose of providing our AI assistance services.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information in accordance with our Privacy Policy.

For detailed information about how we handle your data, please review our Privacy Policy at hiaireply.com/privacy-policy.

9. Service Availability and Modifications

We strive to maintain consistent service availability, but we cannot guarantee uninterrupted access. We reserve the right to:

• Modify, suspend, or discontinue any part of the Service at any time
• Perform maintenance and updates that may temporarily affect service availability
• Update features and functionality to improve user experience
• Implement security measures that may affect service access

10. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy, reliability, or completeness of AI-generated content
• Guarantees of uninterrupted or error-free service
• Warranties that the Service will meet your specific requirements

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HI AI LIMITED BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless HI AI LIMITED and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms or your use of the Service.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with UK arbitration rules.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Eskra Support
Email: [email protected]

17. Google Workspace API Compliance

When you connect Google Sheets to our Service, additional terms apply:

• You grant us permission to access only the specific Google Sheets data you authorize
• We use this data solely to enhance our AI email generation capabilities for your account
• You can revoke our access to your Google Sheets at any time through your Google account settings
• We comply with Google's API Terms of Service and User Data Policy
• Data accessed through Google Workspace APIs is not used to develop, improve, or train generalized AI models

Our use of Google Workspace APIs complies with the Google API Services User Data Policy.