Getting Started
Who could benefit most from your tool?
Small businesses and solo entrepreneurs who handle their own customer service emails and want to keep that personal touch while saving time.
How does Eskra compare to Zendesk or helpdesk systems?
We're way simpler. Zendesk is a big ticketing system with workflows and teams. Eskra is just your regular email—but AI writes the replies for you. You still see everything, edit responses, and hit send. No complicated setup, no new software to learn. Built for solo business owners who want to stay in control of their inbox.
How long does setup take?
Nearly instant. Create an account, connect your email, answer a few quick questions to help the AI understand your business—and you're ready to go. (You can even skip the questions and start right away.)
Features & Functionality
What are some unique features of your tool?
Connect Google Sheets or Excel as your private database—add your customers and products so the AI gives smarter, personalized responses. Plus we automatically track shipping on orders.
Does it work for replies only or can it compose new emails too?
Yes, we have a compose tool! It generates subject lines and email bodies instantly. Just give it quick context in the notes box and you're good to go.
What languages does Eskra support?
English, French, Spanish, Italian, Portuguese, German, Russian, Japanese, Chinese, and Hindi.
Setup & Technical
What email providers work with Eskra?
Gmail, Outlook, and any custom email that supports SMTP/IMAP. We're adding iCloud, Yahoo Mail, and AOL soon.
Do I need to install software or is it web-based?
No software or app needed—everything runs in your web browser.
Can I use Eskra on my phone?
Yes! It works on mobile browsers. Pro tip: Use the voice tool to quickly add notes on mobile—it's like voice-to-email.
Using the AI
How do I get the best AI responses?
1. Set your AI System Prompt (most important!)
Tell the AI how to write. Example: "Be friendly. Never promise refunds. Sign off 'Cheers, John.'"
2. Connect Google Sheets (optional)
Add your customers and products. AI only uses it when needed.
3. Test it
Takes 10 minutes to dial it in.
What if the AI gets something wrong?
Contact us and we'll help! Otherwise, just regenerate the response, add more context in your notes, or switch AI models in settings. (We think Claude is seriously underrated!)
Will my customers know it's AI writing?
Sometimes, yes—AI can sound generic. That's why it's crucial to customize your AI System Prompt to match YOUR voice and style. Tell it NOT to sound like AI. Also give it context notes for each email, and always add your personal touch before hitting send. We believe AI isn't ready to fully automate emails—human oversight makes all the difference.
Plans & Pricing
Can a user use your tool for free?
Yes, free plan includes 3 emails per day. Paid plans unlock unlimited emails, Google/Excel sheet connections, and custom ChatGPT model training—our most powerful features.
Can I upgrade or downgrade anytime?
Yes, anytime.
Is there a contract or can I cancel anytime?
No contract. Cancel anytime in your settings—just a few clicks.
How do I get a refund?
Just email us the reason for your refund and we will help you cancel your account and refund, we offer a 30 day money back guarantee.
Security & Privacy
Is Eskra secure? What about privacy?
Yes, very secure. We're verified by Google and Microsoft.
We never store your emails. We only load them when you need AI to draft a response, then it's gone from our servers.
When we use ChatGPT, Gemini, Claude or DeepSeek APIs to generate replies, your data isn't used to train their models. Business APIs don't train on your data—that's only for free consumer users.
What happens to my data if I delete my account?
We delete all your data. We also never sell or share your data with anyone.