What is Eskra?

Think of Eskra as your email client, built for AI-powered replies — designed for small businesses and solo operators with a steady stream of customer enquiries. You get a full inbox experience right inside your dashboard: load your emails, generate a smart reply, tweak it, and send — it goes out through your actual email account, appearing in your sent folder just like any normal email.

Under the hood, Eskra gives you full control: pick from four leading AI models (ChatGPT, Claude, Gemini, DeepSeek), write a system prompt to define your AI's tone and knowledge, and connect a live Google Sheet or Excel Online file so the AI always has accurate product, inventory, and customer data when it needs it. Set up your email signature, and for power users, Eskra supports fine-tuning your own custom ChatGPT model — trained your way, on your business.

Customer Support. Simple.

There's no ticketing system. No live chat widget. No help center builder or knowledge base tools. No team collaboration features or SLA tracking. No bloat, no fluff — just email. Read your emails, add quick notes for the AI, generate a reply, proof and edit, then send. That focus keeps Eskra affordable and quick to set up, without the learning curve of enterprise support software.

01

Connect your email

Link your Gmail, Outlook, or any custom email using SMTP. Your most recent inbox emails load up right away in the dashboard.

02

Read your emails

Your emails appear in a clean interface. Click any message to read it, see the full conversation thread, and view any attachments.

03

Connect your sheets

Link a Google Sheet or Excel file with customer or product information - orders, tracking numbers, purchase history.

04

Generate AI responses

Choose your AI model and click to generate a response. The AI writes a reply based on the customer's message and any data you've connected.

05

Send your emails

Every response goes through you. Read what the AI writes, make changes, add personal touches. AI is helpful but far from perfect - human input and oversight keeps your customer support accurate and on-brand.

Eskra Inbox

This isn't just an AI tool bolted onto Gmail. You get a complete email interface where your inbox loads dynamically through your email provider's servers. Messages appear on-demand as you need them, nothing sits on our servers, and you have full control over reading, organizing, and responding to emails.

The AI only sees what you explicitly choose to feed it - individual emails you're working on, not your entire inbox history. This approach keeps your email private while giving you AI assistance exactly when you want it.

Your customers. AI-powered.

Connect your customer spreadsheet to automatically enrich AI responses with customer data when they email you.

Customer Orders

Customer_Orders.xlsx
File Edit View
F4 —
A
B
C
D
E
F
G
Order ID
Customer
Email
Product
Price
Tracking
Status
1
MB289371
Rachel Thompson
[email protected]
(2) Ethiopian Yirgacheffe
$49.98
JD384756291US
Processing
2
MB290156
David Chen
[email protected]
(1) Colombian Supremo
$16.14
FX562938471HK
Shipped
3
MB289354
Patricia Lee
[email protected]
(1) Brazilian Santos
$15.29
DHL918274506
Delivered
4
MB290144
Marcus Johnson
[email protected]
(2) Sumatra Dark Roast
$43.98
—
Issue
5
MB290132
Thomas Wright
[email protected]
(3) Sumatra Dark Roast
$65.97
GM746382910CA
Delivered
6
MB290119
Christopher Brown
[email protected]
(1) Ethiopian Yirgacheffe, (1) Colombian Supremo
$43.98
JD819273640AU
Shipped
7
MB290108
Jessica Taylor
[email protected]
(1) Colombian Supremo
$18.99
FX657483920GB
Delivered
8
MB290148
Sarah Martinez
[email protected]
(1) Brazilian Santos
$16.99
DHL293847561
Delivered
9
MB290162
Michael Rodriguez
[email protected]
(1) Coffee Lover's Bundle
$54.97
—
Pending
10
MB290095
Daniel Harris
[email protected]
(2) Brazilian Santos, (1) Ethiopian Yirgacheffe
$57.97
GM482915673FR
Delivered
11
MB290165
James Wilson
[email protected]
(1) Ethiopian Yirgacheffe
$19.99
DHL374162958
Processing
12
MB290087
Michelle Garcia
[email protected]
(1) Sumatra Dark Roast
$21.99
JD956382741DE
Shipped
13
MB290151
Emma Davis
[email protected]
(1) Colombian Supremo
$18.99
FX729483165NL
Delivered
14
MB290076
Ryan Anderson
[email protected]
(4) Ethiopian Yirgacheffe
$99.96
GM185639274IT
Delivered
15
MB290063
Nicole White
[email protected]
(2) Brazilian Santos
$33.98
DHL648291573
Delivered
16
MB290051
Kevin Martinez
[email protected]
(1) Coffee Lover's Bundle
$54.97
JD523984761ES
Shipped
17
MB290042
Stephanie Clark
[email protected]
(1) Colombian Supremo, (1) Brazilian Santos
$35.13
FX837462910BE
Delivered
18
MB290038
Brandon Lewis
[email protected]
(3) Sumatra Dark Roast
$65.97
GM294716853SE
Processing
19
MB290025
Amanda Walker
[email protected]
(1) Ethiopian Yirgacheffe
$19.99
DHL715829463
Shipped
20
MB290012
Gregory Scott
[email protected]
(1) Brazilian Santos, (2) Colombian Supremo
$54.12
JD461928375AT
Delivered
ChatGPT ChatGPT
DeepSeek DeepSeek

Multiple AI models

Choose between ChatGPT (GPT-3.5 through GPT-4), Google Gemini, Claude, or DeepSeek. Different models have different strengths and pricing — pick what fits your needs and budget.

Customize the system prompt to control how the AI responds. Set the tone, define how formal or casual to be, establish guidelines for handling returns or complaints. The AI follows your instructions across all responses.

Switch between models anytime. Use cost-effective options for simple questions and advanced models for complex customer situations.

Claude Claude
Gemini Gemini
ChatGPT ChatGPT
Claude Claude
DeepSeek DeepSeek
Gemini Gemini

Multiple AI models

Choose between ChatGPT (GPT-3.5 through GPT-4), Google Gemini, Claude, or DeepSeek. Different models have different strengths and pricing — pick what fits your needs and budget.

Customize the system prompt to control how the AI responds. Set the tone, define how formal or casual to be, establish guidelines for handling returns or complaints. The AI follows your instructions across all responses.

Switch between models anytime. Use cost-effective options for simple questions and advanced models for complex customer situations.

Is Eskra right for you?

E-commerce

Small businesses selling through Shopify, WooCommerce, or custom platforms. Speeds up your response time while keeping answers accurate.

Solo founders

Managing your own customer support. Connect your customer list and let AI handle repetitive responses while you review and personalize.

Online retail

Something straightforward for email support. No ticketing systems, no complicated routing rules, no enterprise features you don't need.

What this doesn't include

There's no ticketing system. No live chat widget. No help center builder or knowledge base tools. No team collaboration features or SLA tracking.

The focus is purely on email customer support with AI assistance and your business data integration. This simplicity makes the platform more affordable and faster to start using compared to enterprise customer service software.

Privacy and data security

Email privacy matters. Your inbox loads dynamically through your email provider's servers (Gmail, Outlook, or your SMTP server). They handle the connection, they load the messages, they send your responses. Nothing gets stored on our servers.

All data transmitted through the platform is encrypted. We're SOC 2 compliant, Google verified, and Microsoft verified.

The AI generates responses through API calls — we never see what the AI writes for you. We can't access your sent emails, your AI-generated drafts, or your email history. The AI only processes the specific messages you choose to work on.

Your data is never shared or sold to anyone. If you close your account, everything gets fully deleted from our systems.

Customer data from your connected Google Sheets stays encrypted. Product inventory data converts to encrypted JSON. Your email credentials use secure authentication protocols and never get stored in plain text.

AI email support with real business context

Most AI email tools generate responses based purely on the customer's message. They write something that sounds helpful but often includes guesses or generic information because the AI doesn't know anything about your business.

This platform connects your customer database and product inventory directly to the AI. When you generate a response, the AI works with actual order details, current tracking status, and real product information from your spreadsheet. Responses become faster to generate and more accurate because they're based on your business data, not guesswork.

For small businesses handling customer support emails about orders, returns, shipping, or product questions, this combination of AI efficiency and real data context makes email support manageable without hiring a support team or paying for enterprise software.