1. Introduction

Welcome to Eskra ("we," "our," or "us"), a service operated by HI AI LIMITED. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website hiaireply.com and our email assistance services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Service, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you register for and use our Service, we may collect the following types of information:

• Account Information: Email address, name, and payment information necessary to create and maintain your account.
• Email Content: Email messages that you load into our system for AI-assisted replies.
• Google Sheets Data: Customer information and other data you choose to connect from Google Sheets to enhance our AI assistance.

2.2 Information Collected Automatically

When you visit our website, our servers may automatically log standard information including:

• Log Data: IP address, browser type, pages visited, access times, and referring website addresses.
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to track activity on our Service and hold certain information to improve and analyze our Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Service
• To process your subscription payments
• To generate AI-assisted email responses based on your content
• To temporarily cache connected Google Sheets data to improve service speed
• To communicate with you about your account or our Service
• To respond to your inquiries and provide customer support
• To protect the security and integrity of our Service

4. Data Retention and Deletion

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Specifically:

• Email Content: Only processed during the generation of AI-assisted replies and not permanently stored.
• Google Sheets Data: Only cached while connected to your account to improve page speed. Once you disconnect the Google Sheet or delete your account, all associated cached data is promptly deleted.
• Account Information: Retained while your account is active. Upon account deletion, all personal information is removed from our systems.
• Account Deletion: you can delete your account and its data in your dashboard settings or here

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information in the following limited circumstances:

• With third-party service providers that help us operate our business and Service (such as payment processors)
• To comply with legal obligations
• To protect and defend our rights and property
• With your consent or at your direction

6. Third-Party Services

Our Service may integrate with third-party services, including:

• Google Sheets: When you connect your Google Sheets to our Service, we temporarily access the data you specifically authorize to enhance our AI capabilities.
• Payment Processors: To process your subscription payments.

These third-party services have their own privacy policies. We encourage you to review the privacy policies of any third-party services you access through our Service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal information.
• Correction: You can request that we correct inaccurate information.
• Deletion: You can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer and process your information in the UK and possibly other jurisdictions.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

HI AI LIMITED
Email: [email protected]
Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong

13. Compliance with Google API Services User Data Policy

When you connect Google Sheets to our Service:

• We only request access to the specific data needed to provide our Service.
• We only use the data to enhance our AI email generation capabilities.
• We do not share this data with third parties except as necessary to provide our Service.
• We temporarily cache data to improve Service performance, but do not store it permanently.
• You can revoke our access to your Google Sheets at any time through your Google account settings or by disconnecting the integration in our Service.
• We explicitly affirm that data obtained through Google Workspace APIs is NOT used to develop, improve, or train generalized AI and/or ML models.

13.1 AI Training Data Sources

Our AI assistance capabilities are trained exclusively through:

• User-provided responses to questions in our application settings
• Voluntary training data that users generate through our step-by-step training process
• No data accessed via Google Workspace APIs is used for any AI model training purposes
• Users can download and review their training data at any time to maintain full transparency

This policy complies with the Google API Services User Data Policy.